FAQ

  • Q
    What are the operating hours for the front desk?
    A
    The front desk is open from 7:30 to 23:30.
  • Q
    What time is check in?
    A
    Check in is between 7:30 and 23:30. (For guests looking to check in in the morning, we can collect your luggage in the event that your room is not ready.)
  • Q
    What time is check out?
    A
    We ask that our guests check out before 10:00.
  • Q
    Is late check out possible?
    A
    Late check out may be arranged with prices starting at ¥500 for late check out until 13:00.
  • Q
    When is the accommodation fee to be paid?
    A
    The accommodation fee is to be paid at check in.
  • Q
    Is it possible to store luggage before and/or after my stay?
    A
    Yes, we store luggage at the front desk during our operating hours.
    Please note that we do not store valuables.
  • Q
    How can I arrange to send my luggage in advance?
    A
    Please be sure to include your name and the date(s) of your stay and send it to the address below.
    HOTEL SUNPLAZAⅡ Address: 1-2-20 Taishi, Nishinari-ku, Osaka-shi, Osaka, Japan 557-0002
    TEL:06ー6641−7303 (Reception Hours 7:30〜23:30)
  • Q
    When will a cancellation fee arise?
    A
    Guests will be billed for 100% of the cost for cancellation on the day. Guests who cancel after payment will be billed a ¥100 handling charge per day. Cancellation after payment may not be available under certain booking plans.
  • Q
    Is there a set rate for children?
    A
    All children above elementary school age will be charged the adult rate. Guests wishing to use the same bed as their pre-school age children may do so for an additional fee. If bedding is used for pre-school children, the full adult rate will be charged. For more information please contact the front desk.
  • Q
    Is there a parking lot?
    A
    We apologize, but there is no parking at the hotel.
    There is no designated parking at the hotel. However, there are coin parking lots in the vicinity. Please use the map on the homepage to find (coin) parking near the hotel.
  • Q
    Is there a curfew?
    A
    After 23:30 the entrance will be closed. So enter the number to unlock the door.
  • Q
    Are there convenience stores nearby?
    A
    There are three convenience stores within a 2-minute walking distance from the hotel. There is also a discount shop, “Mega Don Quijote” which is only a 5-minute walk from the hotel. For more information please contact the front desk.
  • Q
    Are there any stores nearby that sell Osaka specialties? Are there any delicious kushi katsu restaurants nearby?
    A
    There are many famous places to eat and drink such as Shin-sekai, Janjan Yokocho, and Tsutenkaku Area which are all within a 5-minute walk from the hotel. For more information please contact the front desk.
  • Q
    I have made reservations for multiple rooms. Is it possible to get neighboring rooms?
    A
    Yes, we will try to arrange this to the best of our abilities. Please write your request in the comment section when making your reservation.
  • Q
    I can only speak a foreign language, but is it okay?
    A
    Please be assured we have staff available for English, Chinese and Korean.