FAQ

  • Q
    What are the operating hours for the front desk?
    A
    The front desk is open from 7:30 to 22:30.
  • Q
    What time is check in?
    A
    Check in is between 7:30 and 22:00. For guests looking to check in in the morning, we can collect your luggage in the event that your room is not ready.
  • Q
    What time is check out?
    A
    We ask that our guests check out before 10:00.
  • Q
    Is late check out possible?
    A
    Late check out may be arranged with prices starting at ¥500 for late check out until 13:00. For more information please contact the front desk.
  • Q
    When is the accommodation fee to be paid?
    A
    The accommodation fee is to be paid at check in.
  • Q
    Do you accept payment by credit card?
    A
    Not accepted. Payment is only cash.
  • Q
    Is it possible to store luggage before and/or after my stay?
    A
    Yes, we store luggage at the front desk during our operating hours. Please note that we do not store valuables.
  • Q
    How can I arrange to send my luggage in advance?
    A
    Please be sure to include your name and the date(s) of your stay and send it to the address below.
    1-2-9 Haginochaya, Nishishinaru-ku, Osaka-shi, Osaka, Japan 557-0004
    Tel. +81-6-6647-0372
    Hotel Zipang (7:30-22:30)
  • Q
    When will a cancellation fee arise?
    A
    Guests will be billed for 100% of the cost for cancellation on the day. Guests who cancel after payment will be billed a ¥100 handling charge per day. Cancellation after payment may not be available under certain booking plans.
  • Q
    Is there a set rate for children?
    A
    All children above elementary school age will be charged the adult rate. Guests wishing to the same bed as their pre-school age children may do so for an additional fee. If bedding is used for pre-school children, the full adult rate will be charged. For more information please contact the front desk.
  • Q
    Is there a parking lot?
    A
    We apologize, but there is no parking at the hotel. However, there are coin parking lots in the vicinity. Please use the map on the homepage to find (coin) parking nearby the hotel.
  • Q
    Is there a curfew?
    A
    No, guests can access the hotel after 22:30 via the night entrance.
  • Q
    Are there convenience stores nearby?
    A
    There are 3 convenience stores within a 2-minute walk from the hotel. There is also a discount shop, "Mega Don Quijote." For more information please contact the front desk.
  • Q
    Are there any stores nearby that sell Osaka specialties? Are there any delicious "kushi katsu" restaurants nearby?
    A
    There are many famous places to eat and drink such as "Shin-sekai", "Janjan Yokocho", and "Tsutenkaku" Area which are all within a 7-minute walk from the hotel. For more information please contact the front desk.
  • Q
    I have made reservations for multiple rooms. Is it possible to get neighboring rooms?
    A
    Yes, we will try to arrange this to the best of our abilities. Please write your request in the comment section when making your reservation.
  • Q
    I can only speak a foreign language, but is it okay?
    A
    Please be assured we have staff available for English, Chinese and Korean.